While the vast majority of people wishing to submit on-line entries have no problems at all, occasional problems have been reported that all relate to local computer or web browser settings. To help you in your on-line entries experience, this page describes some of the problems that exhibitors have reported and the possible solution to these problems.
If after following the instructions below you still have problems with accessing on-line entries, complete our Support Request Form and provide us with a full description of your problem and the detailed error message that you have received. If you can copy any error page (Ctrl/Print Screen) and paste it into a word document please attach that as well.
OZentries is fully compliant with all common devices to access the web. Fixed and mobile desktop computers, tablets and smartphones can all be used to access our resources with a common web experience, using various Apple, Microsoft, Android supplied operating software.
 |
 |
 |
This is the most common question we are asked. The answer is once you have submitted your entries and received a receipt number, your entries are confirmed as received and your receipt page is proof of receipt. If you have experienced a local computer problem or temporary loss of internet connectivity while entering on-line causing the receipt page to not be displayed, we do understand that you do not wish to re-submit entries without verification.
To make your on-line entry experience even better we provide a facility for you to do an on-line check of entries submitted by you. Just click on "Verify Entries" from the menu above and where requested you can verify payments you have made or verify entries submitted (you will need to register and use your password to verify entries). Please do not contact OZentries separately for verification without first following this process.
On-line entries has been developed to work with virtually all web browsers, and has been tested using the latest versions of the most common web browsers being Internet Explorer, Mozilla Firefox, Safari, Chrome and Opera. However each of these browsers have settings that must be enabled for on-line entries to work correctly, and these settings are usually the default settings used when the browser is installed. By far the vast majority of people (90% +) use Internet Explorer so any specific references made below will be in relation to that web browser.
There are known security issues surrounding the use of older versions of some web browsers, therefore if you do not use the latest version of your favourite web browser, we recommend that you upgrade to the latest version of Internet Explorer or Firefox to provide the best level of security for your on-line entries transaction. Links are provided below where you can download various web browsers.
 |
 |
 |
 |
|
Javascript is used to validates the data enterd to the on-line entry form uses javascript which is one of the most popular "client side" web scripting languages. While most web browsers are pre-configured to allow javascript (particularly more recent versions) there may be some cases where this has been excluded from your web browser. Consequently you will have problems with the on-line entry process. If this is the case you must go to Tools >>> Internet Options >>> Security and also Tools >>> Internet Options >>> Advanced and ensure that all references to java and javascript are enabled.
For security and validation reasons the on-line entry form is presented to exhibitors in a pop-up window. In some cases this may conflict with how you have set up your browser settings or 3rd party software for ad and pop-up blocking. You should be able to adjust your settings so that unwanted and unrequested pop-ups are killed but requested ones (i.e. the on-line entry form) remain unaffected. Your "systray" in the bottom right corner of your screen will usually display an icon for any 3rd party software running for this purpose.
If you use a firewall (either through Windows XP or 3rd party software), it may in some cases be set to disable pop-ups. This should also be checked to ensure it is not set to disable requested pop-ups. You should also ensure that ozentries.com or ozentries.com.au has not been accidently added to any banned sites list.
If you use anti-virus software (as you should) or any other security software check the settings to ensure that nothing legitimate as described on this page is being blocked.
Our SSL server provides 128 bit encryption to ensure protection of your credit card details. This is the best security currently available on the Internet. When moving from the entry form pages to the exhibitor and payment detail pages you may receive a message advising that you are about to view pages over a secure connection. Please accept this message and proceed confidently knowing that your data is being protected. You should also see a "secure lock" in the bottom status bar of your browser window.