OZentries Knowledge Base

Help Topics

Contact OZentries

You may need to contact OZentries for any number of different reasons. This page sets out options for exhibitors, show secretaries of current and past shows and club officials who need further information about using OZentries for their shows.

Helpdesk

The quickest and most efficient way to contact OZentries support is via our helpdesk. When completing a support request please include a detailed description of your problem, any displayed error messages received and if possible the steps that you followed when the problem occurred. If your issue is in relation to an existing entry transaction then it is critical for you to supply your OZentries receipt number so that we can identify and verify your request.

Once a support request has been submitted you will receive confirmation that your support request has been received advising your support request ticket number. If further information is required by OZentries you will be contacted at the supplied email address and your response to OZentries should be by reply email.

Click here to submit a support request

Show Schedule Submission

Again the OZentries helpdesk is the most efficient way for show secretaries to submit their schedules to OZentries for the show to accept on-line entries. When submitting your show schedule please answer all questions on the submission request and attach your schedule as indicated.

Once submitted you will receive confirmation that your schedule has been received advising your request ticket number. If further information is required by OZentries you will be contacted at the supplied email address and your response to OZentries should be by reply email.

Contact by Phone or Email

OZentries does not in normal circumstances provide initial telephone or direct email support. There may be special situations where this is necessary, howeve we do request that you lodge a support or show schedule submission request through our helpdesk as this will be the quickest and most efficient way of resloving all issues.

While from time to time we do receive support and show schedule submission requests by email direct to our support staff, we do ask that you now lodge all requests via our helpdesk as above. Sending an email direct to one of our support staff may result in delays in resolving your issue or establishing your show.

Before Contacting OZentries

Before submitting a support request to OZentries please ensure:

  1. You have read all the appropriate instructions on the Entry Form and associated knowledge base and help pages as in many circumstances your issues can be resolved by reference to these instructions.
  2. If you wish to obtain information about entries already submitted, please do not lodge a support request for that as you can login to check that information yourself. If you do not have your login details simply register for this service by clicking on "Retrieve Login Details" from the login page. Note that in some circumstances you can also change some details related to your entries when logged in.